Return and Warranty policy
Silverdollar Productions is Committed to providing you with some of the finest, reconditioned clocks on the market today. Instead of seeing a big “AS-IS” marked on our clocks, Peace of Mind is provided to you at no extra charge.
3-Day Return Policy
Take 3-days after receipt to set up and inspect your clock. If for any reason your does not operate correctly, please contact us. You may return the clock for repair or a full 100% refund including all shipping charges.
10-Day Limited Return Policy
After 4-days, you may still return the clock up to 10-days for a full refund of your purchase price only. Shipping charges cannot be refunded. After 10-days please understand that all sales will be considered final. Please contact us for shipping instructions before mailing your clock.
30-Day Iron Clad Warranty
All Silverdollar Production Clocks are guaranteed to operate as described for a full 30-Days after receipt. If for any reason your clock fails to operate properly, we will cover 100% of all parts, labor and postage to repair it. (Shipping damage, abuse, and batteries are not covered). Some clocks may have extended warranties above and beyond our 30-Day Guarantee. Please check the item description for any other services that may be provided.
Telechron-General Electric 60 and 90 Day Limited Extended Warranty
All General Electric and Telechron Non-Strike Clocks come with extended warrantees on the coil and movement parts. We will pay 100% of parts/labor/postage to replace a defective coil up to 60-days from receipt. In addition, we will replace any defective movement part up to 90-Days from receipt. (Rotors are not included under this extended policy).
Items Received Damaged
All of our clocks are securely packaged to prevent any in-transit damage. Some items may ship in more than one package. We make every effort to keep your shipping charges to a minimum. Please realize that some of our clocks are large and/or heavy. We use bubble wrap and packing peanuts to reduce excess weight.
We strongly recommend that you purchase insurance on your shipment. In certain cases we will require it to protect both you and us from damages that might be caused by the carrier. All orders are shipped with 48 hours from receipt of purchase if not sooner.
Any items received damaged will be processed through the appropriate shipping company (USPS or UPS) for a damage claim, provided that the buyer has purchased insurance. If the buyer does not purchase insurance, our responsiblity for the item(s) ends when shipped.
Every effort will be made to replace or fix any broken items, whether insured or not. Please contact us immediately upon receipt with any damage report (within 48 hours). A simple fix will usually be handled quickly, either through the shipping company or directly by us. All insured items where a refund is requested, will have to be processed through the shipping company. Once authorization from the shipping company has been received, we will process your refund.
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